Last Updated: July 22, 2026
At YUSBOX, every product is carefully manufactured, quality-checked, and securely packaged before dispatch. Since most of our products are made to order using 3D printing technology, please read this policy carefully before placing an order.
Return Eligibility
Returns are accepted only under the following circumstances:
- You received a damaged product during transit.
- You received the wrong product.
- The product has a manufacturing defect that affects its intended functionality.
- The product is significantly different from the item ordered.
To be eligible for a return:
- You must contact us within 48 hours of receiving your order.
- The product must be unused and in its original condition.
- The product must be returned with all original packaging, accessories, and labels.
- Proof of purchase or Order ID is required.
Requests made after 48 hours of delivery may not be accepted.
3D Printing Characteristics
All YUSBOX products are manufactured using FDM (Fused Deposition Modeling) 3D printing technology.
Due to the nature of the 3D printing process, each product is unique and may contain minor cosmetic characteristics that are considered normal and do not affect the product’s quality, durability, or intended functionality.
These characteristics may include, but are not limited to:
- Visible layer lines
- Minor surface imperfections
- Small blobs or zits
- Seam lines
- Slight texture variations
- Minor color variations between production batches
- Small support marks
- Light stringing
- Slight dimensional tolerances within manufacturing standards
These are normal characteristics of FDM 3D printing and are not considered manufacturing defects.
Returns, replacements, or refunds will not be issued solely because of these cosmetic characteristics.
Items Not Eligible for Return
Returns or refunds will not be accepted for:
- Change of mind.
- Ordering the wrong product.
- Incorrect shipping information provided by the customer.
- Minor cosmetic characteristics inherent to 3D printing.
- Damage caused by misuse, accidents, improper handling, or modifications.
- Normal wear and tear.
- Customized or personalized products unless they arrive damaged or defective.
Unboxing Video Requirement
To ensure fair claim processing and prevent fraudulent requests, a continuous, unedited unboxing video is mandatory for all claims involving:
- Damaged products
- Missing items
- Incorrect products
- Manufacturing defects
The video must:
- Start before opening the sealed package.
- Clearly show the shipping label.
- Show the unopened package from all sides.
- Capture the complete unboxing process without cuts or edits.
- Clearly show the condition of the product immediately after opening.
Claims submitted without a valid unboxing video may be rejected.
Return Request Process
To request a return:
- Contact our support team within 48 hours of delivery.
- Provide:
- Order Number
- Description of the issue
- Clear photographs
- The required unboxing video
- Our team will review your request within 2–5 business days.
- If approved, return instructions will be provided.
Do not return any product without receiving approval from YUSBOX.
Return Shipping
If your return request is approved:
- The customer is responsible for securely packing the product.
- The customer must ship the product to the return address provided by YUSBOX.
- Unless otherwise approved, the customer is responsible for return shipping charges.
We recommend using a courier service with tracking, as YUSBOX is not responsible for packages lost or damaged during return transit.
Product Inspection
Every returned product undergoes a quality inspection.
If inspection determines that:
- The product has been used.
- Parts or accessories are missing.
- The product has been intentionally damaged.
- The reported issue is not present.
- The product returned is different from the one originally shipped.
The return request may be rejected, and the product may be shipped back to the customer at their expense.
Replacement Policy
If your claim is approved, YUSBOX may provide one of the following solutions:
- A replacement product.
- Replacement parts (where applicable).
- Store credit.
- A full or partial refund, if a replacement is not possible.
Replacement products are also made to order and will require the standard production time before dispatch.
Refund Process
After the returned product has been received and successfully inspected:
- Approved refunds will be processed to the original payment method.
- Refunds generally take 5–10 business days to reflect, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may only be cancelled before production begins.
Since every product is manufactured specifically for each order, cancellation requests made after production has started may not be accepted.
Fraud Prevention
To protect our customers and our business, YUSBOX reserves the right to reject any claim that appears fraudulent or abusive.
This includes, but is not limited to:
- Edited or incomplete unboxing videos.
- False damage claims.
- Returning a different product.
- Returning products with missing parts or accessories.
- Intentional damage after delivery.
- Multiple suspicious refund requests.
- False or misleading information during the claim process.
YUSBOX reserves the right to deny refunds or replacements for fraudulent claims.
Limitation of Liability
YUSBOX’s liability is limited to the value of the purchased product.
We are not responsible for:
- Minor cosmetic variations inherent to 3D printing.
- Damage caused by improper use.
- Delays caused by courier partners.
- Indirect or consequential damages arising from the use of our products.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
YUSBOX
